iSeries AS400 CRM: Wintouch eCRM

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Wintouch eCRM is a native AS/400, client/server solution that is installed on the IBM iSeries server, not on desktop or laptop units. Wintouch utilizes a Java applet for easy browser access to the AS/400 using the Internet or your company intranet.

Now you can have quick, easy access to customer data and ERP systems, without maintaining software on a client unit! The Wintouch Java applet givew you all of the front-end or back-end AS/400 data you need in a data packet that is easily accessed in your office, home office, or even on the road using Wintouch Lite remote sync or Wintouch Wireless Web real-time wireless laptop access.

The Wintouch Advantage

Unlike other CRM solutions, Wintouch is not just another Customer Relationship Management solution or simply a Sales Force Automation solution and definitely not a series of expensive modules, but a complete, economical, enterprise-wide resource management solution.

Utilizing the latest Java applet technology and any Internet browser or company intranet, Wintouch enables server access from each client/desktop unit. In addition to CRM functions, we can even give you web access to your ERP or other AS/400 application data such as accounting, production, inventory or engineering data.

Call 800-786-8663 today for more information on:

Growing Revenue: This unique data access capability can add important information to a salesperson�s arsenal to target the right accounts, or ask cross-sell and up-sell questions that land new business. Customer service reps using Wintouch can know which accounts are in arrears or those to which they should sell more of your company�s products or services.

Reducing Maintenance Costs: If your IT department is spending too much time maintaining PC software, synchronizing CRM databases or formatting data for your company�s CRM system, you owe it to yourself to consider Wintouch eCRM. Our client/server solution eliminates software on PC�s and gives essential access to key data residing on the AS/400.

eCRM Integration with ERP or back-end system data: What�s the use of CRM if it is not giving sales and customer service staff the data they need to grow your business? Wintouch eCRM can be easily integrated to provide key account data on current sales standings, inventory, production or accounting data. This enables sales people to know what products to cross-sell or up-sell, or production status, for example, and who not to sell to because they haven�t paid their bills. How much revenue or customer goodwill can you generate with this information?

Web Enabling Green Screens: Wintouch eCRM web-enables green screen information. Because our server software resides on the AS/400, it is easy to display green screen information in Wintouch, where the client side is a Java Applet. From here, you can also sort data and generate reports against any of the fields populated with your green screen data.

Protect your existing AS/400 investment: You�ve heard the expression: "If it ain�t broke, don�t fix it." The same applies to your AS/400 applications that are working just fine, especially the green screen applications. If you want the data to be more available, let us populate our web-accessible CRM software with the data you need. Then you can view it from any Internet browser, as well as search it, sort it, generate reports with it and update it from a far more user-friendly environment in Wintouch. Why spend hundreds of thousands of dollars to replace a system that Wintouch can make as user-friendly as you want?

Reduce Administration Costs Significantly: No client or desktop PC updates are necessary. Wintouch is installed on your AS/400 server and accessed by client/desktop units using the Internet or your company's Intranet. All you need is Internet access or a company intranet. Upgrades to the software are all on the server-side.

Wintouch eCRM is complete enterprise Web-enabled, front-office Customer Relationship Management application software with solutions that include:

Customer Service and Support: Provides all customer, contact and activity information in one location with integrated email, chat and terminal emulation.
Enterprise Resource Management (ERM): Provides fully customizable account screens to manage purchasing, suppliers, vendors, prospects, employees, applicants, assets, projects, events, track competitors and much, much more.
Sales Force Automation (SFA): Facilitates and automates processes and workflow in the sales cycle, including contact management, sales opportunity identification and tracking, and sales forecasting.
Marketing Automation (MA): Provides solutions for lead distribution and marketing campaign management including, targeting, planning and analysis.
Partner Relationship Management (PRM): Enables channel tracking and provides administrator controlled levels access to the enterprise server.
Human Resources Management (HRM): Manage job openings, candidates and new-hires, as well as, existing employees and evaluate work performance.